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Customers at Work

Name: Customers at Work
Brand: PALGRAVE MACMILLAN
SKU: 04770878
Price: 113.19 EUR
Availability: InStock
Author: W. Dunkel
ISBN: 9781137293244

New Perspectives on Interactive Service Work

W. Dunkel

F. Kleemann

Lingua

Inglese

Libro Rigido

Codice Libristo: 04770878

Casa editrice PALGRAVE MACMILLAN, luglio 2013

Customers at Work is about the ongoing transformation of service relationships, focusing on the inco... Descrizione completa

Codice Libristo: 04770878

277 b

113.19 €

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Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents sociological approaches that provide new insights into the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time.