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Delivering Superior Service

Name: Delivering Superior Service
Brand: AuthorHouse
SKU: 08442260
Price: 29.69 EUR
Availability: InStock
Author: Rene J Aerdts
ISBN: 9781425974169

Reshaping the Communications Service Enterprise

Rene J Aerdts

Lingua

Inglese

Libro Rigido

Codice Libristo: 08442260

Casa editrice AuthorHouse, novembre 2006

Decades of experience with communications enterprises worldwide are the basis for this compilation o... Descrizione completa

Codice Libristo: 08442260

73 b

29.69 €

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Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.