Information and Communication Technologies in Tourism 2026

This proceedings volume offers the latest developments in information and communication technologies (ICTs) in the tourism and hospitality industry. Feature papers presented at the International Federation of IT and Travel & Tourism (IFITT) s 33rd Annual ENTER International e-Tourism Conference held in Breda, The Netherlands, this book demonstrates the breadth and maturity of contemporary eTourism research with strong focus on AI including large language models (LLMs), GenAI as a research instrument, AI-driven personalization, and the ethical implications of automation. The volume further emphasizes digital ecosystems and governance, with research on smart destinations, digital distribution, blockchain adoption, ICT lifecycles in tourism SMEs, and city metrics. 

Information and communication technologies (ICTs) continue to revolutionize travel, tourism, and hospitality. Over 30+ years, the ENTER eTourism conference has been at the forefront of providing insight on the use and impact of new technologies for travel, tourism and hospitality practitioners and researchers. However, the rapid development and deployment of new developments, including generative AI (GenAI), service robotics, IoT, and Extended Realities (XR) technologies, among others, call for a rapid and careful reassessment of ICT in tourism, particularly including ethical and societal considerations.

Bridging the gap between visionary research and practical implementation to foster resilient tourism systems that serve businesses, communities, and the planet, this book is valuable to scholars, researchers, students, and practitioners in tourism and hospitality.