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This book offers a comprehensive exploration of the evolving dynamics within the smartphone ecosystem, with a particular focus on branding, technological disruption, and consumer behaviour in the AI age.
The convergence of smartphones and AI has significantly influenced consumer purchase intentions and decision-making processes, reshaping how businesses design and deliver value. In response, the authors examine how intelligent systems embedded in smartphones (such as predictive analytics, voice assistants, and algorithmic personalisation) redefine consumer identities, expectations, and market relationships. Covering key topics such as the rise of luxury smartphones, an analysis of the digital customer journey, and insights into how smartphones mediate brand experiences, this is a valuable resource for students, researchers and practitioners.
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