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Libro Using Information to Develop a Culture of Customer Centricity David Loshin

Using Information to Develop a Culture of Customer Centricity

Customer Centricity, Analytics, and Information Utilization

Lingua

Inglese

Libro In brossura

Libro Using Information to Develop a Culture of Customer Centricity David Loshin

Codice Libristo: 01322055

Casa editrice Elsevier Books, novembre 2013

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the h... Descrizione completa

Codice Libristo: 01322055

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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.§

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Informazioni sul libro

Titolo completo Using Information to Develop a Culture of Customer Centricity

Autore David Loshin

Lingua

Inglese

Rilegatura Libro - In brossura

Data di pubblicazione 2013

Numero di pagine 108

EAN 9780124105430

ISBN 0124105432

Codice Libristo 01322055

Casa editrice Elsevier Books

Peso 172

Dimensioni 228 x 151 x 6

Categorie

Economia, Finanza, Imprenditoria e Management > Economia Aziendale, Imprenditoria e Management > Vendite e marketing > Assistenza ai clienti

Economia, Finanza, Imprenditoria e Management > Economia Aziendale, Imprenditoria e Management > Ricerca operativa

Informatica e Tecnologia dell’Informazione > Applicazioni aziendali > Programmi per la gestione d’impresa

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